Frequently Asked Questions:
How Can I Pay?
Online purchases are made easy and secure with a selection of payment options, including VISA, VISA Debit Cards, and Mastercard. Unfortunately, at present, we cannot accept gift vouchers for online purchases.
Are There Benefits To Registering With Smyths Living Online?
When you Create An Account with us, you'll benefit from a faster and easier Checkout process. Simply log in and your registered details automatically appear in the Checkout form. Other advantages include: check your purchase history; save products of interest to your Wish List; write your own product reviews and ratings; and update your personal details.
Can I nominate a different delivery address to the billing address?
You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.
Can I choose to pick up my order in person?
When buying online, you have the option to pick up your order from the Smyths Living Hillside Road store: it's quick, convenient and free. If your billing address is in the greater Dunedin area, simply select the "Pick Up From Store" option. When you complete your payment we will send you an email order confirmation and once Smyths has prepared your order, you will receive another email(or phone call) notifiying you that your order is ready to collect.
Can I change or cancel my order?
Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling Smyths Living on 03 455 4670 or completing the Contact Us form. Please note - we will always do our best to accomodate your request but you may be liable for additional freight costs to return any items purchased in error.
What can I do if I have a problem with my new items?
If you have any problems with items purchased from Smyths Living, either email the Sales Team or call the Smyths Living Hillside Road store on 03 455 4670.